The UK’s only dedicated deceased account management business.
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Our in-depth induction program and training relationship with Samaritans ensures that our Associates are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances require additional support. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
Certifications and Associations
Phillips & Cohen Associates were recognised as one of the Top Workplaces in the US for 2021, an award which celebrates nationally recognised companies which prioritise a people-centered culture and give employees a voice.
Phillips & Cohen Associates (UK) Ltd are a member of the Credit Services Association (CSA), the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry.
Phillips & Cohen Associates are a member of The Consumer Relations Consortium, a membership group for forward-thinking organisations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.
Credit Strategy are a premium brand with a broad footfall in financial services, which serves a set of credit-related functions across a huge range of sectors.
Authorised and regulated by the Financial Conduct Authority.
Our Global Presence
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently work with over 70 of the UK’s largest creditors across a wide range of industry sectors including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Phillips & Cohen Associates’ Parent Company, PCA Global Ventures, Announces Strategic Leadership Appointments
As part of its ongoing commitment to strengthen international operations, PCA Global Ventures, the parent company of Phillips & Cohen Associates, Ardent Credit Services, Invenio Financial, and The Estate Registry, today announced a series of strategic leadership appointments. [...]
Phillips & Cohen Associates’ Saima Hassan Shortlisted for “Business Leader of the Year” and PCA’s EmpowHER Program for Best Inclusive Workplace Initiative at the Women & Diversity in Credit Awards
Phillips & Cohen Associates Ltd. (PCA) is proud to announce that it has been shortlisted in two prestigious categories at the upcoming Women & Diversity in Credit Awards, taking place in London on 19 November 2025. [...]
Phillips & Cohen Associates Named Top Workplaces Culture Excellence Winner for Employee Well-Being
Phillips & Cohen Associates, Ltd. (PCA), a global leader in compassionate customer care and specialized debt recovery collection solutions, today announced it has been named a Fall 2025 Top Workplaces Culture Excellence Award winner in [...]
The Very Group Signs New Partnership With NotifyNOW to Enhance Bereavement Customer Service
The Very Group partners with NotifyNOW, a service of Phillips & Cohen Associates, to help streamline end-of-life admin. Very customers can now notify all other relevant UK service providers of a death, if requested, [...]