The UK’s only dedicated deceased account management business.
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking and finance, home shopping, utility, telecoms, debt purchase, local government & central government.
Our in-depth induction program and training relationship with Samaritans ensures that our Associates are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
AWARDS and ACCOLADES
“I have been touched at each stage by the quality of respect and kindness extended by each of your colleagues.
I have found the contact professional – and clear, and yet, unusually in this corporate age, very human and sympathetic at each step. I have never felt inappropriately rushed or pressured by the contact with your team. This small sense of warmth and kindness extended in each call has actually meant a great deal to me over the last few months.
So I would like to extend a thank you to you and the team and send appreciation for the work that you are all doing.
“Thank you so much. It means so much to me because my mother meant so much to me, so thank you so very much for your help, I really appreciate it.”
“What you have done is amazing. The heart and care in the way this letter was written is just amazing. The way that you conduct business is very, very good. Thank you for being so caring. I wish everybody had been as easy to talk to as you. Thank you so much. Please remember the way your company is conducting business is just amazing.”
“I just wanted you to know how much you have helped me at such a tough time in my life. Thank you so very much.”
“I wanted to tell you what a pleasure it was dealing with your colleague on this difficult matter. She was always kind and pleasant, and very professional.”
Phillips & Cohen Associates in the News
Phillips & Cohen Associates, Ltd., the deceased account management leader servicing creditors in the US, Canada, UK, Ireland, Australia and New Zealand, announces the appointment of Gelsomina Paolini as Global Chief Financial Officer. Ms. Paolini [...]
Samaritans is delighted to announce that it will continue to partner with Phillips & Cohen Associates International for a sixth year. The deceased account management specialists were the founding member of the charity’s corporate workplace [...]
Phillips & Cohen Associates, the global leader in deceased account management, today announced its entry into the New Zealand market, marking the next stage of its expansion in the Asia Pacific region. The group, which [...]
Phillips & Cohen Associates (UK), Ltd. the UK arm of the globes’ leading deceased account management specialist today announced its intention to start providing Mortgage Administration Services with immediate effect. After a lengthy and stringent [...]