The UK’s only dedicated deceased account management business.

Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking and finance, home shopping, utility, telecoms, debt purchase, local government & central government.

Our in-depth induction program and training relationship with Samaritans ensures that our Associates are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances may make them potentially vulnerable. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.


Phillips & Cohen Associates Awards and Accolades
“Thank you so much. It means so much to me because my mother meant so much to me, so thank you so very much for your help, I really appreciate it.”
Mr Rudolph
“What you have done is amazing. The heart and care in the way this letter was written is just amazing. The way that you conduct business is very, very good. Thank you for being so caring. I wish everybody had been as easy to talk to as you. Thank you so much. Please remember the way your company is conducting business is just amazing.”
Mrs Carney
“I just wanted you to know how much you have helped me at such a tough time in my life. Thank you so very much.”
Mrs Keating
“I wanted to tell you what a pleasure it was dealing with your colleague on this difficult matter. She was always kind and pleasant, and very professional.”
Mrs Lalonde
“I wanted to send a note to acknowledge what a pleasure it was to deal with Phillips & Cohen on the resolution of my late Father’s account. Your team were kind and professional at all times and I appreciated it immensely.”
Mrs Magetts

Phillips & Cohen Associates in the News

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