At Phillips & Cohen Associates, we value your feedback, and we are committed to providing a positive customer experience through a professional and compassionate service across the globe.
We are proud that some consumers are kind enough to have provided feedback on our service and our interaction with them, and we wanted to share a number of these with you:-
“I have been touched at each stage by the quality of respect and kindness extended by each of your colleagues.
I have found the contact professional – and clear, and yet, unusually in this corporate age, very human and sympathetic at each step. I have never felt inappropriately rushed or pressured by the contact with your team. This small sense of warmth and kindness extended in each call has actually meant a great deal to me over the last few months.
So I would like to extend a thank you to you and the team and send appreciation for the work that you are all doing.” Mr Jones
“Thank you so much. It means so much to me because my mother meant so much to me, so thank you so very much for your help, I really appreciate it.” Mr Rudolph
“What you have done is amazing. The heart and care in the way this letter was written is just amazing. The way that you conduct business is very, very good. Thank you for being so caring. I wish everybody had been as easy to talk to as you. Thank you so much. Please remember the way your company is conducting business is just amazing.” Mrs Carney
“I just wanted you to know how much you have helped me at such a tough time in my life. Thank you so very much.” Mrs Keating
“I wanted to tell you what a pleasure it was dealing with your colleague on this difficult matter. She was always kind and pleasant, and very professional.” Mrs Lalonde
“I wanted to drop you a quick note of commendation regarding the people I dealt with whilst handling my late Father’s Estate.
My father passed away last summer and in finalising his affairs I dealt with Phillips & Cohen Associates over the phone on more than one occasion. Each time I spoke with your team I was struck by their compassionate and professional manner, providing the information I sought in a clear way that helped me greatly during what is an obviously sad and at times stressful period.
Please pass on my sincere thanks to the team for making a sad situation much easier to deal with; months later Phillips & Cohen stands out amongst the many companies I had to deal with.” Mrs Moran
“I wanted to send a note to acknowledge what a pleasure it was to deal with Phillips & Cohen on the resolution of my late Father’s account. Your team were kind and professional at all times and I appreciated it immensely.” Mrs Magetts
“I wish to take a moment to write to you to let you know how impressed I have been with your company’s handling of my Mother’s account. All phone conversations were handled with sensitivity and car. I am saddened to say that I am not writing similar letters to other creditors, and I think your company should encourage other businesses to adopt your training methods when dealing with probate cases.” Mrs Musk
“I’ve dealt with a couple of firms in the past but you’re the best, always very kind when I phone up, so I do thank you.” Mrs James
“Thank you to everyone there for being so good, it’s been a difficult time and I’m really glad that they’ve referred the matter to you as it’s been really good.” Mr Norman
“I just want to thank you and all the team as this is a difficult time and you’ve always been so kind and helpful and there is never any pressure.” Mrs Donald
“You’ve been wonderful. You’re the only company that hasn’t come down on me like a ton of bricks.” Mr Williams
“Once again, thank you for your kind understanding and for being there for us, it’s appreciated.” Ms Rose
“Thank you for your help today and your sympathies, I’m lost for words. Thank you.” Mrs Smith
“I must add that your team was most understanding, helpful and supportive – showing empathy where it was important to do so.” Mr Gandy
“On a personal note, I wanted to thank you for the considerate manner in which you dealt with me, and the guidance you have offered.” Mr Johnson
“Having recently become a widow, it has been a trying time for me with many difficulties to overcome. I would like to put on record the kindness and courtesy extended to me by your company. It has been marvellous and I am very lucky indeed that the matter was handled by you.” Mrs Russell
“I would like to thank you for your support and words of condolences at this difficult time.” Mrs Henry
“Thank you for your letter of introduction because it’s very nice. It is probably the nicest letter I have received since my husband’s passing. It’s very good.” Mrs Khan
“Thank you very much. I’m overwhelmed with what you have done for me. It’s great and I really appreciate it.” Mrs Cox
“Thank you. That’s taken a big weight off of our shoulders. You’ve been very helpful I must say.” Mr Brown
“If you were here I would give you a hug. Honestly, you have made me feel so much better today.” Mrs Nguyen
“I can’t tell you how grateful I am and what a weight that is off me. I can’t tell you how marvellous you are. Thank you so much.” Mrs Wong
“Just talking to you made me feel so much better. I can’t thank you enough.” Mr Anderson
“I appreciate your condolences and guidance in your letter. You’ve been outstandingly kind and very, very professional. Thank you very much for your time and understanding.” Mrs McDonald
“I can’t believe how wonderful your people have been in helping me with this, it’s been fantastic.” Ms Garcia
“I wanted to say how nice you have been on the phone. I’ve spoken to a couple of companies who have been really rude and have been hard to deal with so it’s nice to actually speak to someone who’s sensitive to the issue. Thanks very much.” Mr Miller
“You’ve taken away all of my stress and all of my troubles.” Mrs Wilson
“I just want to say everyone I have spoken to has been very empathetic and very kind and it’s been very appreciative. You’ve handled it very well so thank you very much.” Mr Taylor