Consumer Resources

At Phillips & Cohen Associates, we value your feedback and are committed to providing a positive customer experience through professional and compassionate service.

Feedback

At Phillips & Cohen Associates, we value your feedback, and we are committed to providing a positive customer experience through a professional and compassionate service.

We appreciate your comments to us and we use them to try to continuously improve our service.  If you were pleased with our interaction with you and you want to compliment Phillips & Cohen Associates, or the colleague with whom you spoke, you may submit a testimonial to us using our testimonials form.

Likewise, if you have any concerns or a complaint about your account or about any communication you have had with us, a Phillips & Cohen Associates colleague is ready to help.

Please let us have your feedback by either:

1)      Calling 0800 707 6580 (free from most landlines), 0161 413 4894 or 0333 555 6580 (Calls to 03 numbers cost no more than a national rate call to 01 or 02 numbers)

2)      Emailing [email protected]

3)      Submitting our testimonials form

We will aim to respond to any inquiry right away and we look forward to helping you.

Complaints

Our complaint procedure is available below and provides full details of our process.

The Financial Ombudsman Service offer a dispute resolution service for accounts regulated by Consumer Credit Act 1974 (2006 as amended) typically these accounts include Bank accounts, loans and credit cards. (Please note non-regulated accounts do not usually fall under the remit of the Financial Ombudsman Service.)
The Financial Ombudsman Service contact details are:

Website:      www.financial-ombudsman.org.uk
Email:          [email protected]
Phone:         0300 123 9 123 or 0800 023 4567
Address:      The Financial Ombudsman Service, Exchange Tower, London, E14 9SR