The UK’s only dedicated deceased account management business.
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Our in-depth induction program and training relationship with Samaritans ensures that our Associates are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances require additional support. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
Certifications and Associations
Phillips & Cohen Associates were recognised as one of the Top Workplaces in the US for 2021, an award which celebrates nationally recognised companies which prioritise a people-centered culture and give employees a voice.
Phillips & Cohen Associates (UK) Ltd are a member of the Credit Services Association (CSA), the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry.
Phillips & Cohen Associates are a member of The Consumer Relations Consortium, a membership group for forward-thinking organisations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.
Credit Strategy are a premium brand with a broad footfall in financial services, which serves a set of credit-related functions across a huge range of sectors.
Authorised and regulated by the Financial Conduct Authority.
Our Global Presence
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently work with over 70 of the UK’s largest creditors across a wide range of industry sectors including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Spanish Expansion: Phillips & Cohen Associates Enjoys Strong First Year After Market Entry
Madrid, ESP – March 2018 - Phillips & Cohen Associates, (Iberia) SL, the Spanish arm of the globe’s leading deceased account management provider, celebrated its first anniversary in Spain by launching with several new clients [...]
Phillips & Cohen Promotes New Global Chief Operating Officer and Strengthens Leadership Team
Phillips & Cohen Associates, Ltd., the deceased account management specialist servicing creditors in the US, Canada, UK, Ireland, Australia, Spain and New Zealand, has moved to strengthen its senior leadership team. In a significant re-organization, [...]
PCA Driving Digital Transformation and Regulatory Compliance
Wilmington, DE – August 2017 - Phillips & Cohen Associates, Ltd., the deceased account management specialist servicing creditors in the US, Canada, UK, Ireland, Australia, Spain and New Zealand, has moved to strengthen its position [...]
Phillips & Cohen Associates (Iberia) names Melania Sebastian Marino as Country Manager
Phillips & Cohen Associates, the business synonymous with providing compassionate recovery services, today confirmed the opening of its Spanish operation, headquartered in Madrid, with the announcement of its business leader for Spain. The group, celebrating [...]