The UK’s only dedicated deceased account management business.
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Our in-depth induction program and training relationship with Samaritans ensures that our Associates are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances require additional support. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
Certifications and Associations
Phillips & Cohen Associates were recognised as one of the Top Workplaces in the US for 2021, an award which celebrates nationally recognised companies which prioritise a people-centered culture and give employees a voice.
Phillips & Cohen Associates (UK) Ltd are a member of the Credit Services Association (CSA), the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry.
Phillips & Cohen Associates are a member of The Consumer Relations Consortium, a membership group for forward-thinking organisations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.
Credit Strategy are a premium brand with a broad footfall in financial services, which serves a set of credit-related functions across a huge range of sectors.
Authorised and regulated by the Financial Conduct Authority.
Our Global Presence
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently work with over 70 of the UK’s largest creditors across a wide range of industry sectors including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Managing a Global Enterprise – Exploiting Synergies & Respecting Differences
Phillips & Cohen Associates International, Ltd. is firmly established in four countries across three continents with international offices in the UK, Canada, and Australia. We took the time to develop solid foundations and to establish [...]
PCA Announces the Hiring of Global Chief Financial Officer
Phillips & Cohen Associates, Ltd., the deceased account management leader servicing creditors in the US, Canada, UK, Ireland, Australia and New Zealand, announces the appointment of Gelsomina Paolini as Global Chief Financial Officer. Ms. Paolini [...]
Samaritans extends international partnership with Phillips & Cohen Associates for a sixth year
Samaritans is delighted to announce that it will continue to partner with Phillips & Cohen Associates International for a sixth year. The deceased account management specialists were the founding member of the charity’s corporate workplace [...]
Phillips & Cohen Associates Announces Asia Pacific Expansion
Phillips & Cohen Associates, the global leader in deceased account management, today announced its entry into the New Zealand market, marking the next stage of its expansion in the Asia Pacific region. The group, which [...]