The UK’s only dedicated deceased account management business.
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Our in-depth induction program and training relationship with Samaritans ensures that our Associates are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances require additional support. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
Certifications and Associations
Phillips & Cohen Associates were recognised as one of the Top Workplaces in the US for 2021, an award which celebrates nationally recognised companies which prioritise a people-centered culture and give employees a voice.
Phillips & Cohen Associates (UK) Ltd are a member of the Credit Services Association (CSA), the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry.
Phillips & Cohen Associates are a member of The Consumer Relations Consortium, a membership group for forward-thinking organisations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.
Credit Strategy are a premium brand with a broad footfall in financial services, which serves a set of credit-related functions across a huge range of sectors.
Authorised and regulated by the Financial Conduct Authority.
Our Global Presence
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently work with over 70 of the UK’s largest creditors across a wide range of industry sectors including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Phillips & Cohen Associates to provide Mortgage Administration Services
Phillips & Cohen Associates (UK), Ltd. the UK arm of the globes’ leading deceased account management specialist today announced its intention to start providing Mortgage Administration Services with immediate effect. After a lengthy and stringent [...]
Samaritans extends international partnership with Phillips & Cohen Associates for a sixth year
Samaritans is delighted to announce that it will continue to partner with Phillips & Cohen Associates International for a sixth year. The deceased account management specialists were the founding member of the charity’s corporate workplace [...]
Phillips & Cohen Associates Celebrates a Decade of Ethical Collections
After 10 years doing business in the UK, Philips & Cohen Associates (PCA) is not only thriving, but remains the only company in Britain dedicated to doing what it does. And what it does isn’t [...]
Phillips & Cohen Associates receives FCA Authorisation
Phillips & Cohen Associates (UK), Ltd, the UK arm of the globe’s leading deceased account management business, received full authorisation for its various activities from the Financial Conduct Authority on Thursday 24th March 2016. The [...]