The UK’s only dedicated deceased account management business.
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK’s largest creditors across a wide range of industry sectors, including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Our in-depth induction program and training relationship with Samaritans ensures that our Associates are uniquely equipped to sensitively and compassionately engage with customers whose individual circumstances require additional support. Together with our innovative systems and unique data sources, our empathetic approach enables us to truly understand a customer’s individual circumstance and provide an appropriate solution.
To inquire about our services, please visit our Contact Us page.
Certifications and Associations
Phillips & Cohen Associates were recognised as one of the Top Workplaces in the US for 2021, an award which celebrates nationally recognised companies which prioritise a people-centered culture and give employees a voice.
Phillips & Cohen Associates (UK) Ltd are a member of the Credit Services Association (CSA), the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry.
Phillips & Cohen Associates are a member of The Consumer Relations Consortium, a membership group for forward-thinking organisations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy.
Credit Strategy are a premium brand with a broad footfall in financial services, which serves a set of credit-related functions across a huge range of sectors.
Authorised and regulated by the Financial Conduct Authority.
Our Global Presence
Phillips & Cohen Associates (UK), Ltd. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently work with over 70 of the UK’s largest creditors across a wide range of industry sectors including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.
Phillips & Cohen Associates in the News
Phillips & Cohen Associates Spain celebrates being shortlisted at the Credit Industry’s upcoming “Best Performance 2023 Awards”
Phillips & Cohen Associates (Spain), the Madrid arm of the global deceased account management business, has been shortlisted in the category of Best Outsourcing & Partnership Initiative (Creditor / Servicer) at the inaugural BEST [...]
Phillips & Cohen Associates completes acquisition of Ardent Credit Services following FCA approval
Phillips & Cohen Associates (UK) Ltd, the Manchester-based deceased account management business, has completed the acquisition of Ardent Credit Services Ltd, the Liverpool-based debt recovery and credit management services provider, following approval from the [...]
Phillips & Cohen Associates acquires Ardent Credit Services as part of major international expansion plan
Phillips & Cohen Associates (UK) Ltd, the Manchester-based deceased account management business, is acquiring 100% of Ardent Credit Services, the Liverpool-based debt recovery and credit management services provider. The move is part of a [...]
Phillips & Cohen Associates, Ltd. launches NotifyNOW for one of the UK’s ‘big six’ energy suppliers to benefit their millions of customers.
MANCHESTER, UK: Marking their 25th year of providing deceased account care services, Phillips & Cohen Associates Ltd. announces their first UK client launch of the online deceased notification platform, NotifyNOW. NotifyNOW makes it easier [...]