Phillips & Cohen Associates (Spain), the Madrid arm of the global deceased account management business has been awarded the GOLD award for Best Outsourcing and Partnership Initiative (Creditor / Servicer), in the first BEST PERFORMANCE AWARDS 2023 of the Spanish Credit Industry.
The awards ceremony of the Spanish credit industry took place July 6, 2023, for the first time at the Gran Teatro Príncipe Pío Caixabank, in Madrid, attended by representatives of the main financial institutions and debt management companies in the Spanish credit panorama.
In this gala, PCA was awarded together with Banco Sabadell for the outsourcing project of debt management of deceased account holders, contributing irrefutably to improve the customer experience for consumers, enhancing the brand image and minimizing the reputational risk of the financial institution.
Adam Cohen, Co-Founder and CEO of Phillips & Cohen Associates, commented “we are proud of our team and hope this award gives critical visibility to the needs of interveners and heirs while demonstrating the benefits to creditors who recognize the importance of specialization in the debt management related to deceased customers.”
Nick Cherry, Chief Operating Officer of Phillips & Cohen Associates says, “it is a great pride to be recognized as the best outsourcing alternative in partnership with Banco Sabadell, PCA provides the best value proposition and the most efficient results in a segment that will increasingly generate a greater volume due to the demographic composition of the client portfolios in financial institutions.”
Ana Suarez, Country Manager of Phillips & Cohen Associates in Spain states: “Phillips-Cohen puts into practice the experience acquired over more than 25 years, to improve and bring the highest standard of quality to the recovery of debts included in an estate – a job that can only be done with empathy, accompaniment and understanding. The result of this tandem between Banco Sabadell & PCA is a management that is aligned with the objective of social responsibility defined in ESG policies by applying a specialized strategy. Compassion, innovation, commitment and compliance, as main pillars, take center stage in management, demonstrating that efficiency and sustainability can go hand in hand in a profitable way.
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About Phillips & Cohen Associates, Ltd.
Phillips & Cohen Associates, Ltd. is a specialized accounts receivable management company that provides personalized services to creditors in a multitude of unique market segments. Phillips & Cohen Associates, Ltd has its national headquarters in Wilmington, DE, with additional offices in Colorado and Florida, as well as its international headquarters in the United Kingdom, offices in Canada, Spain, Germany and Australia. The PCA family of companies includes Invenio Financial, a debt acquisition company, and The Estate Registry (TER) product line, which includes InheritNOW, NotifyNOW, and LegacyNOW. To learn more about Phillips & Cohen Associates, visit www.phillips-cohen.com. PCA provides equal employment opportunity for all persons, regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information, and any other basis protected by federal, state, or local laws.